After-Sales Support (Shenzhen Center and Hong Kong Center)

After-Sales Support (Shenzhen Center and Hong Kong Center)

Please ensure that you keep your invoice either in hard copy or electronic form properly. If your product is within its warranty period, you have the option to send it in for maintenance either at our Hong Kong Center or Shenzhen Center. Kindly note that we exclusively accept SF Express as the shipping method.

Steps to Request Warranty:

  1. Email us at email@merryfocus.com with your name, order number, and a description of the issue.
  2. We will respond with an authorization number via email.
  3. Pack your equipment securely and include a paper indicating the authorization number.
  4. Utilize SF Express for shipping and send the equipment to the designated center.

Who Benefits the Most:

  • Hong Kong Consumers: You can conveniently seek assistance locally when encountering problems, or take advantage of after-sales support while traveling in mainland China.
  • Mainland Consumers: Cameras and lenses with warranty coverage are supported by our Shenzhen Center. Regardless of your location within mainland China, you can return items to Shenzhen for warranty-related support.
  • Macau Consumers: You have the option to deliver your items to our Hong Kong center, or, if traveling within mainland China, receive support from our Shenzhen Center.

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售后支持（深圳中心和香港中心） 请务必妥善保留您的发票，无论是纸质还是电子版。如果您的产品处于保修期内，您可以选择将其送至我们的香港中心或深圳中心进行维修。请注意，我们仅接受顺丰速运作为运输方式。

申请保修步骤：

  1. 通过email@merryfocus.com向我们发送电子邮件，提供您的姓名、订单号和问题描述。
  2. 我们将通过电子邮件回复您一个授权码。
  3. 妥善包装您的设备，并在内部附上一张标明授权码的纸张。
  4. 使用顺丰速运将设备送至指定中心。

谁会从中受益：

  • 香港消费者： 当遇到问题时，您可以方便地在本地寻求帮助，或在前往中国大陆旅行时享受售后支持。
  • 中国大陆消费者： 涵盖在保修范围内的相机和镜头得到深圳中心的支持。无论您身处中国大陆的何处，您都可以将物品送至深圳以获取保修支持。
  • 澳门消费者： 您可以选择将物品送至我们的香港中心，或者在前往中国大陆时从我们的深圳中心获得支持。