常見問題解答

1.Do you have a physical store?

We specialize in an online store for parallel imported cameras and photography equipment. Our primary delivery methods are SF Express delivery or in-person pick-up. Pick-up simply means that we hand over the goods to you face-to-face and take cash in return at Prudential Tower, where our administrative office is located, similar to a physical store. Generally, as there is no need to cover the cost of renting a street-side storefront, it allows us to offer consumers more affordable prices.

After you place an order, we will send you "pick-up instructions" that will clearly guide you through the transaction.

 

2.How is after-sales service guaranteed?

You can send the purchased items to Prudential Tower. Once the repairs are complete, we will notify you for pick-up, similar to how a physical store normally does.

 Furthermore, for consumers who are traveling or residing in mainland China, to ensure the realization of their actual warranty rights and uphold our tagline "With You to Capture Our Beautiful World," we hope to be together with you during your usage of the camera. When you need after-sales service, you can ship the product back to our after-sales center in Shenzhen, eliminating the need for you to come to Hong Kong twice for warranty purposes—one for sending and another for picking up after repairs.

 

3.What is the detailed address of the after-sales support center in mainland China?

The after-sales support center in mainland China is located at Jinfengcheng Building, SHENZHEN. As this location is not a retail store for sales, it is only used for Shenzhen company address registration, administrative, and financial affairs and does not receive external visitors. When applying for warranty service, we will provide you with the address for shipping the product.

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1.有无实体店？

我们是专注于平行进口摄像摄影器材网店。交易方式主要是顺丰寄送或线下自取。

线下自取是在办公室楼下当面交收付现，与实体店交易方式并无不同。 一般来讲，由于无需支付实体店铺租金，可以最大程度让消费者获得实惠。

在你下单后，我们会发送“自提指引”，会非常清晰地引领你交收。

2.售后如何保障？

你可以将商品送到保诚保险大楼。当维修完毕后，通知你自取，与实体店的保用方式一样。

更进一步地，对于旅行或居住在内地的消费者，为保障到其实际保用权益，践行“与你一起捕捉属于我们的美丽世界”的口号，在使用我们售出的相机过程中有我们相随，可以将商品直接寄回深圳售后中心。你无需因为保修，两次来到香港，一次是送修，另一次是等待维修完毕后再次来到香港提取。

3.内地售后支持中心的具体地址？

内地售后支持中心位于深圳市罗湖区金丰城大厦。由于并非门市用于销售，平时只作深圳公司地址注册、行政、财务事务之用，恕不对外接待。当你申请保修时候，方提供给你寄送商品。